Please add your personalization in the Additional Information section when placing your order. Double-check that all names, words, colors, and fonts are correct — your sign will be made exactly as specified in that section.

Our signs are processed and ready to ship within 7 business days. Please allow an additional 3–10 business days for shipping, depending on your location.

Yes, we offer wholesale pricing and bulk order options. If you're interested in placing a wholesale order, please contact us directly to discuss your specific needs and receive more information.

Please note that hanging hardware is not included with the sign. For smaller signs, we recommend using 3M or Gorilla double-sided tape, finish nails, or command strips. For larger signs, check out our step-by-step installation tutorial on Instagram and TikTok!

https://www.instagram.com/reel/DGtwNbwsdRZ/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

https://www.tiktok.com/@storeofsigns/video/7477356746248326406

Proofs are available after purchase and by request only. Please note that requesting a proof will extend production by 2–3 business days. Any delays in approval may also affect shipping timelines. You can preview your name before ordering at: storeofsignspreview.com

Our signs are made of high-quality Baltic plywood and MDF, which can also exhibit imperfections such as spots, knots, or stripes, and may vary in tone. Additionally, the stain may appear darker in some areas and lighter in others. As a result, the final appearance of your sign may slightly differ from both the digital sample and other signs. These variations contribute to the unique and one-of-a-kind nature of each sign, ensuring that no two signs are exactly alike.

We wrap our signs as securely as possible to prevent any damage during shipping. However, if your sign arrives broken, please contact us and we’ll take care of it.

Once your order is complete, you’ll receive a confirmation message with a tracking number. Shipping generally takes 2–8 business days. For international orders, it may take up to 15 business days depending on customs. Please note that we are not responsible for shipping delays or lost/stolen packages.

Once an order is placed, we’re unable to make changes to the shipping address. Please review and verify your address carefully before submitting your order. If a package is returned due to an incorrect address, you will be responsible for the shipping charges to resend it. Taking a moment to double-check your address helps avoid any delivery issues.

If your package is returned to us for any reason, you will be responsible for the shipping charges to have it reshipped. Please make sure to regularly check your tracking number to avoid missed deliveries. Shipping carriers do not offer refunds for returned packages, as they consider the service complete once the item has been delivered and returned.

We primarily ship with Canada Post. For U.S. orders, packages are transferred to the equivalent USPS service at the border—you can track them using this link: USPS Tracking.

If you choose the UPS option at checkout, your order will be shipped via UPS. For faster delivery, we also work with FedEx and UPS upon request.

Yes, a Priority Shipping option is available at checkout. Simply select it during the ordering process if you need your order to arrive faster.

Yes! We’re located in Ottawa, ON. If you're local and would like to pick up your order, simply select the local pickup option at checkout.

Name signs that are 10", 12", or 14" wide are shipped without a tracking number.

Due to the custom nature of our products, all sales are final—we do not accept returns, exchanges, or cancellations. Production begins immediately to meet our processing timelines. Please double-check all details—names, words, fonts, colors, and address—before placing your order.

If your sign arrives damaged or was made in error, please contact us within 48 hours of delivery. Be sure to include a clear photo of the sign, a photo of the packaging, and a brief description of the issue. We’ll be happy to make a replacement for you.

If you need to make changes to your order—such as name, color, text, size, or address—please contact us within 6 hours of placing your order. We begin production quickly, and once it's started, we’re unable to make any further changes.

Our signs are fragile, so please handle them with care. Avoid bending, folding, or dropping them to prevent damage. We recommend supporting the sign from the back and storing it flat until it's ready to be displayed.

If your package appears damaged, please take a photo of the unopened package before unwrapping it, and another photo of the damaged item inside the packaging. We do not process damage claims without both of these images, as they are required for filing with the carrier.

Feel free to open it up and enjoy your beautiful new addition to your home! We hope it brings a special touch to your space.

By purchasing any item from StoreOfSigns, the buyer expressly warrants that they are in compliance with all applicable laws and regulations regarding the purchase, ownership, and use of the item. It is the buyer’s sole responsibility to ensure compliance with all federal, state/provincial, and local laws.

The buyer further agrees to indemnify and hold harmless StoreOfSigns from any and all claims, liabilities, or damages arising directly or indirectly from the purchase, ownership, or use of any item in violation of such laws or regulations.

By placing an order, the buyer also confirms that they are 18 years of age or older.

Please note that Store Of Signs cannot be held responsible for any injuries that may result from the use or handling of our products. By purchasing from us, you acknowledge and accept full responsibility for the safe use and placement of all items.

By placing an order with us, you give us permission to use photos and videos of your product for our marketing purposes, including listings on our social media, website, Etsy, and other online platforms. If you prefer that we do not use images or videos of the product we made for you, please let us know as soon as possible. If we do not receive a refusal from you within 5 business days, this will be considered as permanent permission granted by you. Your privacy and preferences are important to us, and we will respect your wishes.