Frequently Asked Questions

🌸 Is it possible to have a custom sign made?

We love custom orders. We can customize all our products, just reach out and let us know your ideas.

🌸 How can I add information about personalized orders?

Please add personalization in the Additional Information section when placing your order. Please make sure to double check that your names/words, colors, fonts are correct. Your order will be made exactly as it is indicated in the Additional Information section.

🌸 What is your processing time?

Our signs are processed and ready to ship within 7 business days. Please allow 3-10 business days for shipping.

🌸 Is a wholesale option available?

Yes, we do offer a wholesale option. We have special pricing and bulk
order options available for wholesale customers. Please reach out to us
for more information and to discuss your specific wholesale needs.

🌸 What I can use to attach the sign to a wall?

Hanging hardware or stands are not provided with the sign. We suggest
watching our step-by-step tutorial on how to install the name sign on
your wall. For optimal results, we recommend purchasing the original 3M
double-sided tape, particularly the 3M VHB double-sided tape known for
its exceptional strength.

🌸 Are the packages wrapped well for shipping?

We wrap signs the best so it doesn't break during shipping, but if it does, please contact us.

🌸 What is the shipping time?

Once your order is complete, you will receive a confirmation message along with a tracking number. Shipping generally takes 2-8 business days. It can take up to 15 business days for international packages depending on customs.
Please note we cannot be held accountable for shipping delays and lost or stolen packages.

🌸 What should I do if I would like change shipping address?

Once an order is placed, we are unable to make changes to the shipping address. To ensure a smooth delivery, please review and verify your address carefully before submitting your order. In the event that a package is returned due to an incorrect address, please note that you will be responsible for the shipping charges associated with reshipping the package. Please take the time to ensure that your address is accurate to avoid any issues.

🌸 What happens if your package gets returned to Store Of Signs

If your package gets returned to us for any reason, you will be responsible for the shipping charges associated with reshipping the package. Please make sure to regularly check the tracking number. Shipping careers do NOT offer refunds for returned packages. They consider the job done, since they transported the package all the way there AND back.

🌸 What is your main shipping carrier?

We are working with Canada Post.

If you are shipping to the United States, the package will be converted to the equivalent USPS service at the border and you can track the package using this link

If you select the UPS option at check out, your package will be sent via UPS

🌸 Do you have a Priority Shipping option?

The Priority Shipping option is available during checkout

🌸 Do you offer a local pickup option?

We are located in Ottawa, ON. If you live in Ottawa too and would like to pick up your order from our Ottawa location, the local pickup option is available at check out.

🌸 How do you ship small name signs?

The name signs, which are 10'', 12'' and 14'' wide, are sent without tracking number.

🌸 Can I return, exchange or get replacement?

Due to the nature of our business, all sales are final. Orders cannot be cancelled once placed. We begin production right away in order to meet our processing timeline. Please be sure to double check that your names/words, fonts, colors, shipping information is correct prior to submitting your order.

🌸 If my item was delivered damaged, what should I do?

In the event you receive a damaged sign or a sign that was made in error, please inform us within 48 hours of delivery. Please send us a photo of the sign and a photo of the packaging along with a description and we will be happy to make a replacement for you.

🌸 Can I request a name change for the sign after I have already placed the order?

If you need to make any changes to your order, such as color, text, size, or address, kindly let us know within 6 HOURS, as we process orders quickly. Once we begin production, we are unable to make any further changes.

🌸 What precautions should I take when handling the signs?

These signs are both lightweight and fragile. It is not possible to make them thicker, as doing so would increase their weight and risk
detachment, causing them to fall and break upon hitting the ground. When handling these signs, we kindly request that you exercise extra caution. Avoid bending, folding, or dropping them.

🌸 What should I do if my package seems damaged or shows any signs of damage?

Please take a picture of the package before unwrapping it and a picture of the damaged item in the package. We DO NOT address any complaints regarding damages unless we have a picture of the damaged item in the package and a picture of the packaging.

🌸 What should I do if my package does not show any signs of damage?

Feel free to open the package and ENJOY your new addition to your home!

⭐ ⭐ ⭐ Disclaimer 1 ⭐ ⭐ ⭐

By purchasing any item sold by StoreOfSigns the buyer expressly warrants that he/she is in compliance with all applicable laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's responsibility to comply with all Federal, State/Province and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless StoreOfSigns for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State/Province and Local laws or regulations. Buyer further warrants that he/she is 18 years of age or older.

⭐ ⭐ ⭐ Disclaimer 2 ⭐ ⭐ ⭐

Please note StoreOfSigns cannot be held accountable for any injuries, which may result from use of products made and sold by StoreOfSigns.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'Forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.