1. Scope of Work
Store of Signs (“Service Provider”) agrees to perform laser engraving, cutting, CNC routing, and related fabrication services as described in the client-approved project brief and/or digital proof.
2. Client Responsibilities
Client agrees to:
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Provide accurate project details, logo placement instructions, quantities, and deadlines.
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Supply materials that are clean, dry, and ready for engraving unless otherwise agreed.
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Confirm logo sizes, placements, and orientations before production begins.
3. Proof Approval
Production will only begin once the client approves the digital proof. Approved proofs are considered final. Any changes after approval may incur additional charges.
4. Payment Terms
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A 50% deposit is required at project start.
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Remaining balance is due at pickup or before delivery.
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Payments via e-transfer or card include HST; cash is a flat rate.
5. Production Timeline
Production timelines begin after materials, payment, and proof approvals are received. Rush fees may apply for urgent deadlines.
6. Errors & Replacements
If an error occurs due to Service Provider’s fault, we will repair or replace the engraving at no cost. If the error is due to unclear client instructions or defective materials, the client is responsible for replacement items and re-engraving costs.
7. Limited Warranty
Engraving results depend on the material’s composition. Variations in tone, depth, color, and texture may occur and are considered normal.
8. Liability
Service Provider’s liability is limited to the cost of engraving services provided. We do not accept responsibility for damage to client-supplied items with unknown coatings, uneven surfaces, or manufacturing defects.
9. Acceptance
By submitting payment or approving the proof, the client agrees to all terms outlined in this agreement.